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Customer Education

Holiday season means higher potential for fraud

The holiday season is upon us, which means a higher potential for fraud.

FirstOak Bank provides fraud monitoring credit cards but there are some proactive measures you can use to protect against fraud.

  • Check your phone number and address are up to date update your info here: MyCardStatement.com.
  • Set-up email and text alerts in MyCardStatement.com.
  • Enable advanced online shopping security with Visa® Secure

If you’re even concerned about credit card fraud, contact customer service!

Identity Theft

How to Avoid Elder Financial Abuse

Do you know an older person who is isolated, home-bound, female, and / or deteriorating health? They might be at greater risk for Elder Financial Abuse.

Who typically commits elder abuse:

  • family members or friends
  • person in a position of authority who has the older persons trust
  • nursing home staff or caregivers
  • complete strangers

Perpetrators may pretend:

  • the elder has won a prize
  • a family member needs the money
  • they are connected to their bank
  • are a contractor to make repairs

Why do people commit Elder Abuse:

  • Fear the elder wont save money for their family
  • feel the belongings are rightfully theirs
  • have financial difficulties, gambling issues or addictions
  • want to keep other family members from inheriting

If you think an older person in your life is being abused, look for the warning signs like:

  • forgeries on signed documents
  • getting charged too much for services
  • sudden change of a will or bank accounts
  • having financial problems or unable to pay bills
  • using possessions without permission
  • unauthorized charges on credit cards
  • sudden changes in financial decisions

If you notice changes like these, don’t wait, take action immediately to keep your older friend safe!

How to protect your older friend:

  • order copies of your credit report at least yearly
  • don’t rush into financial decisions
  • get to know your financial partners and build a relationship with them
  • pay bills with checks and credit card to keep a paper trail
  • never give up personal information
  • shred paper documents with important account info
  • feel free to say “no”
  • trust your instincts

Identity Theft

Don’t get scammed this Holiday Season!

Spot scams before they happen! With Holiday scamming on the rise through email, phone, text message and mobile payments apps, we need to be more vigilant than ever to avoid scammers. Here’s a could quick ways to reduce your chances of being scammed.

  • Never give out personal information
  • Watch out for a false sense of urgency
  • Slow down – think before you act
  • Be skeptical of any communication
  • Don’t click links
  • Don’t rely on Caller ID or in emails, don’t reply on the perceived sender name
  • Avoid doing anything out of the ordinary.

Identity Theft

What is Vishing?

Vishing is fraudulent phone calls and / or leaving convincing voicemails acting as a reputable company or agency to convince victims to reveal personal information such as banking, credit card numbers, passwords and more.

Here’s more:

Like Phishing or smishing, vishing relies on technology to convince victims they are doing the right thing by revealing their information. Many times, the fraudster portrays an urgent need for the victim to give up their information quickly. Cyber criminals use threats and presuasive language to make victims feel like they have no other choice. A common tactic is that fraudsters may leave threatening voice mails that the recipient must call back immediately or they risk accounts being frozen, arrest or worse.

Here’s how you can protect yourself!

  • When you get an unsolicited call, don’t act swiftly – act with caution.
  • No financial institution or merchant will ask you to update your account information
  • Never give personal information on the phone,
  • Look out for suspicious calling or texting numbers
  • Refuse to take the bait – don’t respond

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What is Smishing?

Smishing is cyber crime carried out through text messages on your phones and tablet.

Here’s more:

Cybercrime aimed at mobile devices is skyrocketing – especially among texting and SMS messages since the technology works among all devices and tablets. Since this form of cyber attack reaches you on your phone or tablet, it has the capability to catch you when you’re in a hurry or not paying as close attention making you more likely to get caught off gaurd.

To get to the point, cyber criminals are out there to steal your personal data which will eventually get them enough information to steal money – sometimes yours but also sometimes your company’s.

Here’s how you can protect yourself!

  • When you get an unsolicited message, don’t act swiftly – act with caution.
  • No financial institution or merchant will ask you to update your account information
  • Never click a reply link or phone number in a message you are unsure about
  • Look out for suspicious calling or texting numbers
  • Refuse to take the bait – don’t respond

Customer Education

Headed to college in the fall

Avoid these financial traps!

Headed to college in the fall? Make your financial stability a priority! The American Bankers Association has identified 6 pitfalls to be aware of to help new students secure their future.

Get a budget!
Don’t spend more than you make. Figure out how much money you can afford to spend each month while contributing to your savings.

Start an emergency fund!
Start saving for an emergency fund. Make it a priority to put away a little bit each month no matter how small the amount. This will help you avoid going into debt when your car breaks down or for an unforeseen medical expense. FirstOak Bank can help you setup a savings account.

Pay your bills each month and on-time!
Missed payments can hurt your credit and can affect your ability to get credit in the future. This can mean credit for a new car, a home, and more. Consider setting up automatic payments

Don’t rack up debt!
Spend only what you can afford to pay back and check with a FirstOak Bank representative for accounts that fit your need and lifestyle.

Think about the future!
It may seem odd to think about your future since you’re just starting your career but thinking about your future now will prevent debt and other financial issues later.

Get help from your bank!
FirstOak Bank offers a number of services and tools to help you manage your finances and keep your budget and emergency fund on track!

Identity Theft

FirstOak Bank will never text or email and ask for your personal information!

Just as a reminder: FirstOak Bank will never text or email and ask for your personal information!

NEVER give away personal or financial information through email, over the phone, or via text. FirstOak Bank or other legitimate businesses will never ask for this information via these methods. Also, do not download links from suspicious emails or fill personal information into websites that these emails may direct you to. Reach out to FirstOak Bank or the company directly if you are unsure.

Identity Theft

Edler Financial Exploitation

Did you know that Elder Financial Exploitation affects at least 10% of older adults each year in the US and cost our older friends more than $3B each year?

Here are two of the most popular ways our elders are exploited:

Elder Theft
Elder Theft is stealing an older adult’s assets, funds and / or income by a trusted person.  It is often a family member, caregiver, friend, neighbor, financial services provider or other business associate – someone who typically has contact with the person’s finances who is abusing their position of trust.

Elder Scams
Elder Scams involve the transfer of money to a stranger or imposter for a promised benefit or good that the older adult didn’t receive.  Typically scammers are located outside of the United States and have no known relationship to the victim and reach out through a phone call, robo call, text, email, regular mail, through online dating apps and even through social media.  The scammers try to impersonate a person of authority like a government official, police officer or technical support rep – someone who is trusted in society and the perpetrators create high pressure situations where the victim must act immediately.  

Common Elder Scams:

  1. Government imposter scam
  2. Romance Scam through dating sites
  3. Emergency / person in-need
  4. Lottery Sweepstakes
  5. Tech and customer support

FirstOak Bank will never text or email and ask for personal information.

Identity Theft

Identity Theft

What is Identity Theft?

Identity Theft occurs when someone uses another persons identifying information such as their name, address, phone number, credit card, or social security number without their permission to commit fraud or other crimes

How to prevent Identity Theft

  • Check your credit report and use sites that regularly update you when your credit score changes or new inquiries appear on your report
  • Watch your card statements each month as they arrive for unauthorized transactions
  • Keep your social security card and other identifying information in a safe place
  • Update your software on your computer and mobile devices regularly and be sure to use anti-virus software
  • Do not respond to unsolicited or spam emails

Customer Education

How To: Send payments to a person using bill pay.

Sending money to your friends and family is quick and easy

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Step 1

On a desktop computer, sign in to your FirstOak Online Banking Account using your credentials as you normally do to access online banking.

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Step 2

From the menu on the left, select Bill Pay and then Go To Bill Pay

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Step 3

You’ll see a list of existing payees you’ve paid in the past. If you’ve never paid a person or business, this screen will be blank and you’ll need to select “Add Payee”

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Step 4

We are wanting to “Pay A Person” and the easiest way is to send money using email or text so select “Pay a Person” and leave the default method as “Email or Text” and click Next

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Step 5

Enter all required information and select the method you’d prefer for the recipient to receive their payment from you either “Text” or “Email”

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Step 6

Enter a keyword the Payee will use to access the funds you’ll transfer – think of the keyword as a password you’ll tell your friend or family member to use to access the funds – they will be prompted for the keyword when they try to receive the money you’re sending them.

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Step 7

For verification purposes, select the preferred method of contact to receive a verification code via text or email and check your phone or email for the code. Codes are typically received within 5-10 minutes.

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Step 8

Check your inbox for the code sent.

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Step 9

Enter the code in the prompt to verify your identity

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Step 10

Once the Payee is verified with your code, the payee will appear on the payments page. To send a payment, enter the amount you’d like to send and click Pay

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Step 11

Once the amount is entered, confirm the Payee and the amount from the Popup and click Submit and your payment will be sent!

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Step 12

Your payee will receive a notification that you have sent them money! Be sure to notify the Payee of their keyword as they will be prompted to enter it when they attempt to receive their money.

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